Bus Dispatcher Alert!

Yesterday our team met with BCC staff and Road Personnel to discuss the new BCC changes that took place on July 6^th and some of what was clarified at that meeting is the following,

BCC Led Routes:

1. BCC Led routes are to be monitored and adjusted by the BCC Dispatchers ONLY!
2. No Road Dispatcher is to make a schedule adjustment on any BCC led Route.
3. If any manager on the Road tells you (a Road Dispatcher) to make adjustments to a BCC Led Route.

a. Inform the Manager that you are not supposed to adjust any BCC Led Route.

b. If the manager insists, comply and then immediately call your Division Chairman and the BCC Led Route Dispatcher and ask them to document the incident.

c. Road Dispatchers should continue to respond to incidents on buses that would usually require a Road Dispatcher to file an Incident / Accident Report.

Hybrid Routes:

1. These routes are handled by both Road and BCC like the way it was when we had Bus Trek in each Borough.
2. The Road Dispatcher will be in charge of these routes not the BCC, but both will work together.

Pure Play Consoles

1. Same as BCC Led Routes.

• DOCUMENT EVERYTHING!
• Whether you work the Road or the BCC you need to document your actions throughout the course of the day.
• If you are not entering anything into your tablet notes on the Road or into the Bus Trek system at the BCC, management believes you are not doing anything, and we cannot have that.
• If you are working the Road, you need to be talking to operators and if you see something that needs to be addressed do so and document it. The same goes for dealing with customers or the public in general.
• Technology is moving incredibly fast and if the Transit Authority can replace you when they have the right computer program or machine they will do it. Don’t help them by not listening to what we are telling you!

Philip Valenti, President