No Radio Response

While the New York City Transit Authority continues to publicly dismiss claims made by the Unions that bus radios are experiencing serious connectivity issues, their own actions tell a different story.

In a recent email sent to Dispatchers, the Transit Authority added “No Radio Response” as an option in the BusTrek App.

If there were no connectivity problems with the bus radios, there would be no need to create an option specifically identifying when a bus does not respond to radio communication.

This addition is a clear acknowledgment that the problem exists, despite management’s continued public claims to the contrary.

See the email below that was sent to Dispatchers.

A new option has been added to the Bus Trek Notifications form for situations where the bus radio is unresponsive after several attempts.

If you are working to resolve a service problem and the bus radio is unresponsive after several attempts, you may now document the incident by selecting No Radio Response.

The process to record an incident remains the same:

• Click or tap the row on the Recap Sheet
• Select Take Action
• Verify General Information
• Identify the problem
• Record the action:
  • Filter Action by Bus Operator
  • Select No Radio Response

Please see the example below for reference.